“In the decade that we owned Fox 5, your company served as the property manager the entire time (and prior to us owning the property). I can say without reservation that the service has been impeccable. Not only did Sunset Lodging make owning Fox easy, you made the experience of staying at Fox 5 a great one for our guests. Simple check-in procedures backed up by incredibly supportive staff made our guests feel at home.
Whenever we inquired about anything, someone from Sunset Lodging was quick to respond. Sunset Lodging was always very honest with us as well, you didn’t sugarcoat things and you always took responsibility for things in your control (and some things that weren’t). We had very few complaints over the years, but when we did receive one you stepped up quickly to address them, even when it wasn’t your fault.
I’ve double-booked Fox before and Sunset Lodging bailed me out (thankfully) and whenever something strange came up, you jumped on it and attempted to fix the problem (like the animal that died in a wall a few days before a guest arriving…).
Our guests were always happy with Sunset Lodging and as Owners we have always been impressed with how well the company is run. We love that Scott and Shawna are local and understand the community.
In short, I couldn’t have asked for a better property manager than Sunset Lodging.”
—Scott Dauenhauer, CFP, MSFP, AIF
Meridian Wealth Management
Owner – Fox #5
It’s been great working with all your team! They all take pride in what they do and they do their jobs extremely well. My biggest concern 12 years ago when we bought the place was managing it from so far away in Texas/Lousiana. That said, you guys made everything easy and it didn’t take me long to figure out this was going to be a great partnership. Everyone has done a great job but in particular I want to thank Chris Sewright for all his help over the years. One call to Chris and whatever problem I had it was solved. He made my life easy.
You’ve built an outstanding company with outstanding employees! Great job and thanks again for everything.
—Roger Wintermute, P.E.
Surface Engineering Discipline Leader
Owner – Big Sky 13
“We have had the pleasure of working with you as our property manager for about 12 years now. While we have always been happy with the service you provided, we did not realize until recently what a great job you really do.Last year we purchased a condo in AZ that we are also using as a rental. The property management company we chose there came highly recommended, but nearly every interaction with them has been a challenge on some level. What we learned is that the service we have been getting from Sunset and thought of as “standard” is truly EXCEPTIONAL!So we want to let you all know how much we appreciate what you have done for us over the years. Everyone at Sunset is always friendly and courteous. Things are consistently handled in a prompt and accurate manner. Your website is easy to use and packed with great information. The monthly newsletter that we get with our statement is terrific! Even though we live out of the area, we always feel like we are up to date with what is going on in Sunriver. We also really appreciate learning about how Sunset is consistently working to stay competitive, especially in this difficult economy, and to make our property more marketable.
Please let us know if you ever decide to expand your business in Mesa, AZ because we would be your first customers.”
Thank you for all you do!
– Dave & Mary Jo Sanders, Powder Village condo #C1
” Having a dependable cleaning service gives us the freedom to book back-to-back rentals when we couldn’t do that before. The linen service is a particular favorite, since Sunset’s sheets and towels are nicer than what we had in the house! Because Sunset does a check-in/check-out, we no longer have to give renters our lockbox code and then worry about changing it each time we come up. When our heating went out, Sunset was over immediately with space heaters for our freezing guests, while also coordinating a contractor to come fix the problem for us. Getting bulk rates on amenities like wireless internet, cleaning and snow removal not only helps us save a little money, but it cuts down on the number of bills and service providers we have to worry about.”
—Ty and Laura Nelson, Independent Owners Program participant
“I just wanted to take a minute and tell you how much I appreciate the efforts of Chris and also other staff members who were involved with our deck failure. Chris went beyond the call of duty in getting information to me and getting the deck secured so that I did not have to make a special trip to Sunriver. We were on vacation at the time and were sometimes unable to use our phone but Chris always assured me that he would take care of the problem which he did. In addition whoever made the decision to move our renters in spite of losing August revenue made the correct decision. We were all fortunate to avert what could been a serious liability problem if someone had of been injured.
I guess all of this reinforces our satisfaction with Sunset Realty as our property manager. We had been with at least 3 others (rental companies) before Sunset and I am not sure that any of them would have put in the effort that Chris and your staff did. Thanks again!”
—Jack and Mary Baines , Pyramid #1
“I know you must be very busy with the Labor Day crowds, but I want you to know how very much we appreciate your attention and efforts to market our property! You’re right — service DOES set you apart! Thank you too for the nice feedback about the house — I think it’s pretty cute too and can’t WAIT to get back up to enjoy it!!”
—Lisa Vande Voorde , East Butte #11
“I want to once again compliment you and your staff on the superior level of service that you have provided. We could not have been happier and will look for opportunities to refer future business…You have delivered exceptional service and should be proud.”
—Craig Evans, Previous Owner of Gold Finch #11
“We sold our previous vacation rental home, managed by Sunset Realty, last summer and purchased a home that happened to be managed by another rental company in Sunriver. Rather than change management services during peak rental season, we decided to continue working with the current company. Even though we would be paying them a higher management fee, we hoped their affiliation with the Mavericks group would make a significant impact on our rentals. Instead, our rentals dropped dramatically, as did the service. I can’t tell you how disappointed we were in working with this other rental company.
Having worked with Sunset for several years, we had grown accustomed to the personal attention, strong rental history, excellent cleaning/maintenance crew, great customer service, and genuine interest in our concerns that you and your staff consistently provided. Whatever we needed, Sunset was quick to respond. It is no surprise that your business is growing. It speaks to Sunset’s prime interest of maintaining a personal touch with owners and guests alike. It also speaks to the leadership of the company and your continued efforts to make the experience for everyone at Sunriver world class. Thanks for taking us back into your program. We look forward to working with you for many years to come.”
—David and Amy Loy Loon #17
“July was a great month and we just wanted to thank you for your hard work and attention! We really appreciate the effort made in improving the number of rentals. Agan, if there is anything that we can do to help you in this process, please let us know. Keep up the good work! — Rick Spickard and Charlotte Anderson, Hart Mountain #5
“Thanks for your work on our behalf. I have met with the other owners and we are all pleased with what you and your staff have done. The property rating form you prepared is helpful and we like the photos and presentation on the website. It appears that the mid July through August is booking up nicely. Keep up the great work and please let the rest of your staff know how much we appreciate their work! ”
– Craig Evans, Gold Finch #11
“Just wanted to let you to know that I am very pleased with the new photos of our condo that you put on the website… We really appreciate you efforts in presenting our condo’s best image.
– Mary Jo Sanders, Powder Village Condo C1
“I enjoyed the e-mail news letter and the listing of events for the month of August. Thanks for taking the time do the newletter I’m sure that customers will enjoy the news and events.
Thank you for doing all the extra things you all are doing
for those of us who have rentals. I know that all your hard work is working because our June and July rentals were great.
– Ona Glassford, Grizzly #4
“Thank you” Reservations and Sunset Lodging for keeping our home rented with respectful renters all summer.
We just spent a few days at our home, 6 Woodland, and our next door neighbor who is a full-time resident there complimented the renters who have been in our home since Sunset has been managing it. He said that he hasn’t experienced any issues at all with any of the renters who have stayed there.
We sincerely appreciate the excellent care that you take in renting our home and of caring for our home.
– Sally & Shane # 6 Woodland
Hi All, I just wanted you to know how much I enjoyed using Nancy’s house in Sun River, Oregon. I also wanted you to know how impressed my family and I were by the courtesy and helpfulness of Sunset Lodging. And I am super grateful for the close to $1000 the donation Sunset Lodging provided for raised The Crisis Clinic.
– Gratefully, Ann